CUSTOMER CARE


Shopping at LITTIONARY
Shipping
Returns and Warranties
Our Size Guides

Shopping at LITTIONARY

PAYMENT METHODS

Visa, MasterCard, American Express, Discover, Amazon Pay, Apple Pay, JCB and PayPal as well as LITTIONARY Gift Cards.

TAXES & DUTIES

USA

New York sales tax (8.875%) is added to orders shipped to addresses within New York State. No sales tax is charged on the purchase of a Gift Card.

INTERNATIONAL

For orders shipped outside of the U.S. please consult the customs legislations of your country. Import duties, taxes, and charges are not included in the item price or shipping cost. We cannot declare the value of a package as anything other than its retail value. We cannot mark shipments as gifts. International customers are responsible for customs fees. Thank you for your understanding.

CHANGING OR CANCELING YOUR ORDER

We strive to get your order to you as quickly as possible, we can only accept changes made to orders within 30 minutes of placing the order. We will try our best to accommodate modifications to your order however; we cannot guarantee these changes will be made after your order is submitted. Cancellations must be made within 1 hour of placing the order (if the order has not enter the processing stage).

PROMOTIONAL CODES

Promotional codes must be entered into the “discount code" section at checkout for us to validate them. Only one code can be used on a purchase. No cash value. Not valid on gift cards. Promotional codes cannot be applied to purchases made before the discount was offered, nor can they be retroactively applied after an order has been placed. Promotions cannot cross-applied or combined between two websites (littionary.com / littionary.etsy.com). Thank you for understanding our guidelines for using promotional codes.

GIFT ORDERS

We will ship multiple items in the same gift packaging.

If the items are being given as individual gifts - Please let us know in the 'Special Instructions' box available on the Shopping Cart page during check out if the item(s) you purchased need individual gift wrap or a personal message. We can also send gifts straight to a recipient, Just enter in the gift recipient's name and address in the 'shipping address' section during check out instead of your own.

ADD-ON CHARM SERVICE FOR MONOGRAMMED + PERSONALIZED ORDERS 

Here at LITTIONARY, we go that extra mile to help you customize your charm necklace! When adding additional charms with a charm necklace in the same order, please indicate if you'd like the charm attached to the necklace in the order, or separate. If not specified, each item will be packaged separately. Simply leave us a note in the “Special Instructions” box to request this service.

LITTIONARY GIFT CARD

  • Choose how much you would like to give.
  • Add the recipient's name, email address and a personal message (optional).
  • The Gift Card will be emailed directly into your recipient’s inbox.

Coupons and discounts cannot be applied to Gift Card purchases.

Sales tax will not be applied to Gift Card purchases. If other item is included in your order, tax will apply only to those items. LITTIONARY will not be responsible for lost or stolen Gift Cards. LITTIONARY Gift Cards are non refundable and cannot be transferred, exchanged or resold and cannot be redeemed for cash.

Please get in touch with any questions or concerns - We're here to help!
Monday to Friday 9am to 6pm ET (Exclude weekends and US major holidays).

Shipping

LITTIONARY ships worldwide. We partner with wynd (powered by UPS & DHL Worldwide) to provide fast and secure door-to-door delivery service for select Diamond and Solid Gold jewelry items throughout the U.S. and international destinations.

CURRENT PRODUCTION LEAD TIME

Orders are processed Monday - Friday. In stock items generally ship within 1-2 business days after you place your order. Orders placed before 3pm ET will be processed the same day (exclude engravable items). Orders with engravable items may take an additional business day to process. Special order items will be made for your order, please allow 1-3 weeks production time before shipping.

You will receive an email to confirm your purchase, and a second email with a tracking number when your order has been shipped.

FREE SHIPPING OFFER

24 Hours Only - Free Standard Shipping on All U.S. Orders. Use code: FIRSTDAYOFAUTUMN

For a limited time, International orders over $500 qualify for free standard shipping. Use code: SHIPNOWWW. Terms of offer are subject to change.

*Receive free standard shipping for domestic orders through September 23 12:00pm ET.
Additional fees apply for expedited / express shipping.
Does not apply to previous purchases. Must enter code at time of purchase to receive the discount.

US DELIVERY

Select Items shipped and delivered by wynd.
wynd Standard $11 (3-5 Business Days)
wynd Expedited $25 (2-3 Business Days)

All other Items shipped and delivered by USPS.
USPS Standard $7 (5-10 Business Days)

Alaska, Hawaii and Puerto Rico
Standard $11 (7-10 Business Days)
Expedited $35 (2-3 Business Days)

APO/FPO/DPO addresses will be shipped via the U.S. Postal Service.


CANADA DELIVERY

Shipped and delivered by wynd Worldwide.
wynd Worldwide Standard $15 
Delivered in 7-14 business days

wynd Worldwide Express $50 
Delivered in 2-4 business days

AUSTRALIA DELIVERY

Select Items shipped and delivered by wynd Worldwide.
wynd Worldwide Standard $35 
Delivered in 7-14 business days

wynd Worldwide Express $60 
Delivered in 2-4 business days

All other Items shipped and delivered by USPS.
USPS Standard $15

REST OF THE WORLD DELIVERY

Select Items shipped and delivered by wynd Worldwide.
wynd Worldwide Flat rate $45
Delivered in 5-15 business days after ship date depending on location.

All other Items shipped and delivered by USPS.
USPS Standard $15

UAE Customers
Please include your PO BOX, so your package is deliverable.

*All delivery times above are based on average in-transit time.

INTERNATIONAL SHIPPING GUILDLINES

LITTIONARY take all necessary steps to ensure a smooth and efficient international shipments. All international shipments will include detailed documents required at customs clearance points throughout your shipment’s journey. However your packages may still be subject to import duties and taxes, which are levied once the package reaches your country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Additional charges for customs clearance must be fulfilled by the recipient; LITTIONARY has no control over these charges, nor can LITTIONARY predict what they may be.

BE SURE TO DOUBLE CHECK YOUR ADDRESS

If there is an issue with your address and your order has already been shipped, unfortunately there is nothing we can do to correct the address. If the package is returned to us, we will contact you with instructions for reshipment. Please be advised that we cannot reship until the original package is returned to us. Customers are responsible for entering the correct shipping information. Deliveries will be made according to those order specifications. 

Returns

We love our products, and we hope you do to! If you are not completely satisfied with your purchase, you may contact us within 7 days of receiving an item(s) that you wish to return*. All items must be in original, new and unworn condition in the original packaging. We will provide instruction and a Returns Authorization (RA) number. All items returned should have a RA number.

Request a Returns Authorization (RA) number

Once you have been issued an RA#, please make sure that your item is returned as soon as possible - Return products must be shipped back to us within 10 days from the date the RA was issued to you.

*The following items can't be returned or exchanged

  • Custom made items (including bracelets and necklaces - see Alteration Service)
  • Personalized items.
  • Special order items.
  • Silk material, wire hoop earrings, threader earrings (for health/hygiene reasons) 
  • Final sale items (a discount more than 20% off its regular price)

If you received free shipping, the cost of standard shipping charges will be deducted from the refund.

Please note that refund is calculated based on the merchandise value only. Shipping charges including any fees such as Customs Duty/ VAT are not credited.

WARRANTY

We stand by our products and include a six-month warranty with every order. We will gladly repair or replace (same or comparable) defective items, at our option, within this period. Our warranty does not cover general wear & tear or lost stones. To initiate a repair, please include a photo, order number and a detailed description to contact us and we will be happy to assist you.

Please note final-sale, wire jewelry, silk items and products purchased elsewhere are not covered under this warranty.

ALTERATION SERVICE

Each bracelet/ necklace is custom made upon order to the size you select. If you didn't order the correct size, please see below:

Please contact us to arrange for an alteration service. We offer minor alterations on sizing at a reasonable fee (labor cost for adjusting the length and material). Please contact us to further discuss the cost.

Our size guides

BRACELET SIZING

Use a tape measure. Wrap the tape measure around the wrist on which you plan to wear your bracelet. Make a note of the number at the point where the tape meets the 0. If your wrist falls between quarter inch increments, round up to the nearest quarter inch.

  • Add 1/4 inch to 1/2 inch to your base wrist measurement for a snug fitting.
  • Add 3/4 inch to 1 inch for a comfortable standard fit.
  • Add 1 1/4 inch for a looser fit.

NECKLACE LENGTHS

The size will depend on the style of necklace and your preferred fit.

Choker (14-16 in./ 36-41 cm)
The necklace would fall around the base of the neck. A wide open neckline or a strapless top would look best with a choker necklace.

Princess (17-19 in./ 43-48 cm)
The most common necklace length is 18 inches and would fall at the collarbone.

Matinee (20-24 in./ 51-61 cm)
The necklace would be at or below the neckline.
 

We're here to help!  Please feel free to contact us with any questions or concerns.
Monday to Friday ( Exclude weekends and US major holidays ).