CUSTOMER CARE


Shopping at LITTIONARY
Shipping
Returns and Exchanges
Our Size Guides

Shopping at LITTIONARY

 

PAYMENT METHODS

Visa, MasterCard, American Express, Discover, Amazon Pay, Apple Pay, JCB, PayPal and Afterpay as well as LITTIONARY Gift Cards.

TAXES & DUTIES

USA

New York sales tax (8.875%) is added to orders shipped to addresses within New York State. No sales tax is charged on the purchase of a Gift Card.

INTERNATIONAL

For orders shipped outside of the U.S. please consult the customs legislations of your country. Import duties, taxes, and charges are not included in the item price or shipping cost. We cannot declare the value of a package as anything other than its retail value. We cannot mark shipments as gifts. International customers are responsible for customs fees. Thank you for your understanding.

CHANGING OR CANCELING YOUR ORDER

Our goal is to expedite your order as quickly as possible; therefore, once your order is placed it cannot be cancelled. You may always return* the item once you receive it. We can only accept changes made to orders within 30 minutes of placing the order. We will try our best to accommodate modifications to your order however; we cannot guarantee these changes will be made after your order is submitted.

*please review our Returns Policy for details.

PROMOTIONAL CODES

Promotional codes must be entered into the “discount code" section at checkout for us to validate them. Only one code can be used on a purchase. No cash value. Not valid on gift cards. Promotional codes cannot be applied to purchases made before the discount was offered, nor can they be retroactively applied after an order has been placed. Promotions cannot cross-applied or combined between websites. Thank you for understanding our guidelines for using promotional codes.

Shipping

LITTIONARY ships worldwide. We partner with world class carriers and reputable providers to ensure fast and secure door-to-door delivery service throughout the U.S. and international destinations.

Please note that shipping times do not include the amount of time it takes to make your order. The arrival time of your order depends on the shipping method selected. You can calculate delivery estimates by taking the current production time for your item and adding in the transit time based on the shipping method you have chosen.


CURRENT PRODUCTION LEAD TIME

As the current COVID-19 unfolds, our main priority is the health and safety of our community and our team. We are fulfilling orders and is currently shipping once a week for in-stock items. We make every effort to process orders as quickly as possible. All of our jewelry is meticulously crafted by hand. Every time you order from LITTIONARY we take special care and the time necessary to complete each order. For Important Update Regarding COVID-19 please visit the bottom of FAQ page. 

Current production time: 3-5 business days after you place your order. Orders are processed Monday - Friday (excludes weekends and holidays).

Orders with engravable items may take an additional 1-2 business days to process. Special order items will be made for your order, please allow 2+ weeks production time before shipping. If you are interested in finding out more information about a specific style, please contact us and we will be happy to assist you.

Production (processing) time + shipping (transit) time = the time you will receive your order. Please note that shipping times do not include the amount of time it takes to make your order. The arrival time of your order depends on the shipping method selected.

SPECIAL ORDER Due to recent events, we are experiencing longer than usual production time and unable to take on additional special orders. If you'd like to be notified when we start accepting new special orders please feel free to contact us.

BACK ORDER Popular items may sell out quickly and temporarily be on back order. Back order items will be processed in the order in which they were received. Any in-stock item(s) on your order will ship right away. You will not incur additional shipping charges. You can also choose for your order to be shipped in the fewest possible packages – simply leave us a note at checkout. We do our best to estimate when back ordered items are expected to ship. You will be notified via a shipment confirmation email with your tracking number once your back order items have shipped.

In light of recent events, special order and back order items may experience longer production time. We are sorry for the inconvenience. Thank you for your patience and for continuing to support our brand.

US DELIVERY

Shipped and delivered by UPS/USPS Insured.

Standard Delivery $7 | 5-7 Business Days
Expedited Delivery $15 | 2-3 Business Days
Express Delivery $40 | 1-2 Business Days 

APO/FPO/DPO and PO Box addresses will be shipped via the U.S. Postal Service.Deliveries to Alaska / Hawaii may experience slightly longer transit times.


CANADA DELIVERY 

Shipped and delivered by UPS/DHL/USPS Insured.

Worldwide Standard Delivery $15 (7-15 days)
Worldwide Expedited Delivery $40 (6-10 days)
Worldwide Express Delivery $50 (3-5 days)

REST OF THE WORLD DELIVERY

Shipped and delivered by UPS/DHL/USPS Insured. Rates starting at $18 (Shipping options available at checkout)

Worldwide Standard Delivery (7-15 days)
Worldwide Expedited Delivery (6-10 days)
Worldwide Express Delivery (3-5 days)

UAE Customers
Please include your PO BOX, so your package is deliverable.


Due to USPS regulations, I
nternational Standard Shipping is not available for orders over $400 USD. All delivery times above are an estimate and based on average in-transit time and do not include production time. For orders needed by a specific date we always recommend order early, and allow extra time to receive your order.

All prices are subject to change without notice.

INTERNATIONAL SHIPPING GUILDLINES

LITTIONARY take all necessary steps to ensure a smooth and efficient international shipments. All international shipments will include detailed documents required at customs clearance points throughout your shipment’s journey. However your packages may still be subject to import duties and taxes, which are levied once the package reaches your country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Additional charges for customs clearance must be fulfilled by the recipient; LITTIONARY has no control over these charges, nor can LITTIONARY predict what they may be.

BE SURE TO DOUBLE CHECK YOUR ADDRESS

If there is an issue with your address and your order has already been shipped, unfortunately there is nothing we can do to correct the address. If the package is returned to us, we will contact you with instructions for reshipment. Please be advised that we cannot reship until the original package is returned to us. Customers are responsible for entering the correct shipping information. Deliveries will be made according to those order specifications. 

Returns & Exchanges

RETURNS

We love our products, and we hope you do too! If you are not completely satisfied with your purchase, you may contact us within 7 days of receipt for return or exchange. All items must be in original, new and unworn condition in the original packaging. We will provide instruction and a Returns Authorization (RA) number. All items returned must have a RA number.

Request an Returns Authorization (RA) number

Once you have been issued an RA#, please make sure that your item is returned as soon as possible - Return products must be shipped back to us within 14 days from the date the RA was issued to you.

Any returns received after 14 days, a store credit will be issued. No returns will be accepted after 30 days.

The following items cannot be returned or exchanged

  • Custom made items (including bracelets and necklaces - please see Alteration Service Section)
  • Personalized items
  • Special order items
  • Silk material

Please note shipping charges including any fees such as customs duties and taxes are non-refundable. Free outbound shipping is not applicable to returned orders. If you received free shipping, $7 will be deducted from the refund total. Store credit will be issued for full paid value of item. Store credit is valid for one (1) year from date of issue.

EXCHANGES

Discounted items are eligible for exchange of online store credit within our return/exchange window. We will issue you a store credit via an E-Gift Card once we've received your return.

Our size guides

BRACELET SIZING

Use a tape measure. Wrap the tape measure around the wrist on which you plan to wear your bracelet. Make a note of the number at the point where the tape meets the 0. If your wrist falls between quarter inch increments, round up to the nearest quarter inch.

  • Add 1/4 inch to 1/2 inch to your base wrist measurement for a snug fitting.
  • Add 3/4 inch to 1 inch for a comfortable standard fit.
  • Add 1 1/4 inch for a looser fit.

NECKLACE LENGTHS

Length = the open necklace laid straight & measured end to end.
The size will depend on the style of necklace and your preferred fit.

Choker (14-16 in./ 36-41 cm)
The necklace would fall around the base of the neck. A wide open neckline or a strapless top would look best with a choker necklace.

Princess (17-19 in./ 43-48 cm)
The most common necklace length is 18 inches and would fall at the collarbone.

Matinee (20-24 in./ 51-61 cm)
The necklace would be at or below the neckline.

Opera (28-36 in./ 71-90 cm)
This necklace can be worn as a single long strand or can be wrapped twice as a double strand.

More questions? We've got lots of answers – check out our FAQ page or simply contact us us. Monday to Friday (excluding weekends and holidays).