CUSTOMER CARE


Shopping at LITTIONARY
Shipping
Returns and Exchanges
Our Size Guides

Shopping at LITTIONARY

 

PAYMENT METHODS

Visa, MasterCard, American Express, Discover, Amazon Pay, Apple Pay, JCB and PayPal as well as LITTIONARY Gift Cards.

TAXES & DUTIES

USA

New York sales tax (8.875%) is added to orders shipped to addresses within New York State. No sales tax is charged on the purchase of a Gift Card.

INTERNATIONAL

For orders shipped outside of the U.S. please consult the customs legislations of your country. Import duties, taxes, and charges are not included in the item price or shipping cost. We cannot declare the value of a package as anything other than its retail value. We cannot mark shipments as gifts. International customers are responsible for customs fees. Thank you for your understanding.

CHANGING OR CANCELING YOUR ORDER

Our goal is to expedite your order as quickly as possible; therefore, once your order is placed it cannot be cancelled. You may always return* the item once you receive it. We can only accept changes made to orders within 30 minutes of placing the order. We will try our best to accommodate modifications to your order however; we cannot guarantee these changes will be made after your order is submitted. 

Please note changes, add-ons after a personalization order has been submitted will incur an additional $3 processing fee.

*please review our Returns Policy for details.

PROMOTIONAL CODES

Promotional codes must be entered into the “discount code" section at checkout for us to validate them. Only one code can be used on a purchase. No cash value. Not valid on gift cards. Promotional codes cannot be applied to purchases made before the discount was offered, nor can they be retroactively applied after an order has been placed. Promotions cannot cross-applied or combined between websites. Thank you for understanding our guidelines for using promotional codes.

IT'S GO TIME: Free Shipping + 10% off. NOW – NOV 26.
Use Code: HOLIDAYTREAT

*Offer does not apply to prior purchases or open orders. Free Shipping is only valid for shipping addresses in the United States. Exclude selected items.  Offer ends on November 26, 2018 11:59 pm ET.

Shipping

LITTIONARY ships worldwide. We partner with world class carriers and reputable providers to ensure fast and secure door-to-door delivery service throughout the U.S. and international destinations.

CURRENT PRODUCTION LEAD TIME

The holiday season is here! For orders needed by a specific date we always recommend order early, and allow extra time to receive your order.

Current production time* for all orders:  Orders placed this week will have a ship by date of Nov 26–27.
Production time does not include transit (shipping) time.

Orders are processed Monday - Friday.

*Special order items will be made for your order, please allow 2+ weeks production time before shipping. For pre-order items, please see individual listings.

Pre-Order Items | LITTIONARY features a pre-order option for select items. The pre-order items are available for advanced purchase. All pre-orders are fulfilled on the basis of first come, first served. We will inform you of any changes regarding your pre-order.

You will receive an email to confirm your purchase, and a second email with a tracking number when your order has been shipped.

US DELIVERY

Shipped and delivered by UPS/USPS Insured.

Standard $7 | 5-7 Business Days (Holiday Order Deadline DEC 18)
Expedited $15 | 2-3 Business Days (Holiday Order Deadline DEC 19)
Express $40 | 1-2 Business Days (Holiday Order Deadline DEC 21)

For orders needed by a specific date we always recommend order early, and allow extra time to receive your order.

APO/FPO/DPO and PO Box addresses will be shipped via the U.S. Postal Service.
Deliveries to Alaska / Hawaii may experience slightly longer transit times.

CANADA DELIVERY 

Holiday Order Deadline – 
Standard Shipping DEC 5
Express Shipping DEC 12

Select Items shipped and delivered by UPS/DHL/USPS Insured.
Worldwide Express $40 
Delivered in 2-4 business days

All other Items shipped and delivered by USPS.
Standard Delivery $15

UNITED KINGDOM | AUSTRALIA DELIVERY

Holiday Order Deadline – 
Standard Shipping DEC 5
Express Shipping DEC 12

Select Items shipped and delivered by UPS/DHL/USPS Insured.

Worldwide Express $45 
Delivered in 2-4 business days

All other Items shipped and delivered by USPS.
Standard Delivery $15

REST OF THE WORLD DELIVERY

Holiday Order Deadline – DEC 5

Shipping rates starting at $15 (Options available at checkout)
Delivered in 5-15 business days after ship date depending on shipping method chosen and location.

UAE Customers
Please include your PO BOX, so your package is deliverable.


*All
delivery times above are based on average in-transit time and do not include production time. 

**All quoted delivery times are an estimate, and we have no control over specific delivery dates or times. For orders needed by a specific date we always recommend order early, and allow extra time to receive your order.

All prices are subject to change without notice.

INTERNATIONAL SHIPPING GUILDLINES

LITTIONARY take all necessary steps to ensure a smooth and efficient international shipments. All international shipments will include detailed documents required at customs clearance points throughout your shipment’s journey. However your packages may still be subject to import duties and taxes, which are levied once the package reaches your country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Additional charges for customs clearance must be fulfilled by the recipient; LITTIONARY has no control over these charges, nor can LITTIONARY predict what they may be.

BE SURE TO DOUBLE CHECK YOUR ADDRESS

If there is an issue with your address and your order has already been shipped, unfortunately there is nothing we can do to correct the address. If the package is returned to us, we will contact you with instructions for reshipment. Please be advised that we cannot reship until the original package is returned to us. Customers are responsible for entering the correct shipping information. Deliveries will be made according to those order specifications. 

Returns & Exchanges

RETURNS

We love our products, and we hope you do to! If you are not completely satisfied with your purchase, you may contact us within 7 days of receipt for return or exchange. All items must be in original, new and unworn condition in the original packaging. We will provide instruction and an Returns Authorization (RA) number. All items returned should have an RA number.

Request an Returns Authorization (RA) number

Once you have been issued an RA#, please make sure that your item is returned as soon as possible - Return products must be shipped back to us within 14 days from the date the RA was issued to you.

The following items can not be returned or exchanged

  • Custom made items (including bracelets and necklaces - see Alteration Service)
  • Personalized items
  • Special order items
  • Silk material, wire hoop earrings, threader earrings (for health/hygiene reasons) 
  • Sale items

EXCHANGES

We will issue you a store credit via an E-Gift Card once we've received your return.

Please note shipping charges including any fees such as customs duties and taxes are non-refundable. If you received free shipping, the cost of outbound shipping charges will be deducted from the refund.

Our size guides

BRACELET SIZING

Use a tape measure. Wrap the tape measure around the wrist on which you plan to wear your bracelet. Make a note of the number at the point where the tape meets the 0. If your wrist falls between quarter inch increments, round up to the nearest quarter inch.

  • Add 1/4 inch to 1/2 inch to your base wrist measurement for a snug fitting.
  • Add 3/4 inch to 1 inch for a comfortable standard fit.
  • Add 1 1/4 inch for a looser fit.

NECKLACE LENGTHS

Length = the open necklace laid straight & measured end to end.
The size will depend on the style of necklace and your preferred fit.

Choker (14-16 in./ 36-41 cm)
The necklace would fall around the base of the neck. A wide open neckline or a strapless top would look best with a choker necklace.

Princess (17-19 in./ 43-48 cm)
The most common necklace length is 18 inches and would fall at the collarbone.

Matinee (20-24 in./ 51-61 cm)
The necklace would be at or below the neckline.

Opera (28-36 in./ 71-90 cm)
This necklace can be worn as a single long strand or can be wrapped twice as a double strand.

More questions? We've got lots of answers – check out our FAQ page or simply contact us us.
Monday to Friday (excluding weekends and holidays).