Customer Care

PAYMENT METHODS

Visa, MasterCard, American Express, Discover, Amazon Pay, Apple Pay, JCB, PayPal and Afterpay as well as LITTIONARY Gift Cards.

TAXES & DUTIES

USA

New York sales tax (8.875%) is added to orders shipped to addresses within New York State. No sales tax is charged on the purchase of a Gift Card.

INTERNATIONAL

For orders shipped outside of the U.S., please consult the customs legislations of your country. Import duties, taxes, and charges are not included in the item price or shipping cost. We cannot declare the value of a package as anything other than its retail value. We cannot mark shipments as gifts. International customers are responsible for import duties and taxes levied once the package reaches your country.


CHANGING OR CANCELING YOUR ORDER

Our goal is to expedite your order as quickly as possible; we allow a 1-hour window for any changes or cancellations to your order. Please note all cancellation requests on personalized orders will be subject to a 10% fee. We cannot cancel orders that have entered the production process. We try our best to accommodate your request; however, we cannot guarantee that the changes will be made once the order is submitted. You may return* non-personalized items once you receive them.

*please review our Returns Policy for details.

PROMOTIONAL CODES

Promotional codes must be entered into the "discount code" section at checkout to validate them. Only one code can be used on a purchase. No cash value. Not valid on gift cards. Promotional codes cannot be applied to purchases made before the discount was offered, nor can they be retroactively applied after placing an order. Promotions cannot cross-applied or combined between websites. Thank you for understanding our guidelines for using promotional codes.

GIFTING

Each order is always beautifully wrapped ready for gifting! We ship multiple items in the same gift packaging.

If the items are being given as individual gifts, please let us know in the 'Special Instructions' box available on the Shopping Cart page during check out if the item(s) you purchased needs individual gift wrap or a personal message. We can also send gifts straight to a recipient, enter the gift recipient's name and address in the 'shipping address' section during check out instead of your own.

OUR SIZE GUIDES

BRACELET SIZING

Use a tape measure. Wrap the tape measure around the wrist on which you plan to wear your bracelet. Make a note of the number at the point where the tape meets the 0. If your wrist falls between quarter inch increments, round up to the nearest quarter-inch.

  • Add 1/4 inch to 1/2 inch to your base wrist measurement for a snug-fitting.
  • Add 3/4 inch to 1 inch for a comfortable standard fit.
  • Add 1 1/4 inch for a looser fit.

NECKLACE LENGTHS

Length = the open necklace laid straight & measured end to end.
The size will depend on the style of necklace and your preferred fit.

Choker (14-16 in./ 36-41 cm)
The necklace would fall around the base of the neck. A wide open neckline or a strapless top would look best with a choker necklace.

Princess (17-19 in./ 43-48 cm)
The most common necklace length is 18 inches and would fall at the collarbone.

Matinee (20-24 in./ 51-61 cm)
The necklace would be at or below the neckline.

Opera (28-36 in./ 71-90 cm)
This necklace can be worn as a single long strand or can be wrapped twice as a double strand.

Germany - LUCID Packaging Register

Germany's Packaging Act "VerpackG" imposes requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).

Littionary is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR). My Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by RECLAY.

As consumer please ensure that all received packaging is separated, reused and/or disposed of in the right recycling containers, at home or locally.

 

More questions? We've got lots of answers – check out our FAQ page or simply contact us us. Monday to Friday (excluding weekends and holidays).