FAQ


ORDER 


+ When will my order ship?

As the current COVID-19 unfolds, our main priority is the health and safety of our community and our team. We are fulfilling orders and is currently shipping once a week for in-stock items. We make every effort to process orders as quickly as possible. All of our jewelry is meticulously crafted by hand. Every time you order from LITTIONARY we take special care and the time necessary to complete each order. For Important Update Regarding COVID-19, please visit the bottom of FAQ page. 

Current production time: 3-5 business days after you place your order. Orders are processed Monday - Friday (excludes weekends and holidays).

Orders with engravable items may take an additional 1-2 business days to process. Special order items will be made for your order, please allow 2+ weeks production time before shipping. If you are interested in finding out more information about a specific style, please contact us and we will be happy to assist you.

Production (processing) time + shipping (transit) time = the time you will receive your order. Please note that shipping times do not include the amount of time it takes to make your order. The arrival time of your order depends on the shipping method selected.

In light of recent events, special order and back order items may experience longer production time. We are sorry for the inconvenience. Thank you for your patience and for continuing to support our brand.

+ Are orders processed on weekends?
Orders are processed Monday - Friday, excluding weekends and holidays. Orders received on weekends or holidays will begin processing the next business day. Please note that shipping times do not include production time.

+ Can I add multiple charms for my Personalized Necklace?
Absolutely! Here at LITTIONARY, we go that extra mile to help you customize your charm necklace! When adding additional charms with a charm necklace in the same order, please indicate if you'd like the charm attached to the necklace in the order, or separate. If not specified, each item will be packaged separately. Simply leave us a note in the “Special Instructions” box to request this service.

 + The item I want is on pre-order. What does this mean?
LITTIONARY features a pre-order option for select items. The pre-order items are available for advanced purchase. All pre-orders are fulfilled on the basis of first come, first served. LITTIONARY will inform you of any changes regarding your pre-order.

 + The item I want is on back-order. What does this mean?
Popular items may sell out quickly and temporarily be on back order. Back order items will be processed in the order in which they were received. Any in-stock item(s) on your order will ship right away and will not incur additional shipping charges. You can also choose for your order to be shipped in the fewest possible packages – simply leave us a note at checkout.


GIFTING

Each order is always beautifully wrapped ready for gifting! We ship multiple items in the same gift packaging.

If the items are being given as individual gifts - Please let us know in the 'Special Instructions' box available on the Shopping Cart page during check out if the item(s) you purchased need individual gift wrap or a personal message. We can also send gifts straight to a recipient, Just enter in the gift recipient's name and address in the 'shipping address' section during check out instead of your own.

+ Do you offer Gift Cards?

We do!

  • Choose how much you would like to give.
  • Add the recipient's name, email address and a personal message (optional).
  • The Gift Card will be emailed directly into your recipient’s inbox.

Sales tax will not be applied to Gift Card purchases. If other item is included in your order, tax will apply only to those items. LITTIONARY will not be responsible for lost or stolen Gift Cards. LITTIONARY Gift Cards are non refundable and cannot be transferred, exchanged or resold and cannot be redeemed for cash. Promotional codes and discounts cannot be applied to Gift Card purchases.

MATERIALS

+ What makes up Platinum?
Platinum is one of the earth's rarest elements (30 times more rare than gold) and a desirable metals for jewelry-making. Platinum's naturally brilliant, white sheen will not discolor or fade with time and is one of the most enduring metals your jewelry can be made of. Platinum should never be mistaken for white gold. The two metals differ not only in strength, but also in color. White gold is originally produced from yellow gold, while platinum is already a white metal. When you select platinum jewelry, you're buying a product that consists of a metal that's almost entirely pure. Our platinum is 90% pure (with 900 finenesses stamped inside pieces), its purity makes it naturally hypoallergenic and is an excellent choice for people with sensitive skin.

+ What makes up 14k Gold?
We give the name “24kt” to pure gold. Pure gold is too soft for jewelry making so when gold is used in jewelry, other metals/alloys are always combined to give it strength and durability, resulting in 22K, 18K, 14K, 12K, and 10K gold. The mix of alloys (which ones and what percentages) used in each mixture determines the desired color and strength of the resulting gold. We only use real, solid 14-karat gold in our jewelry. We love working with 14 -karat gold, for the metal is beautiful but also durable for everyday wear. 14-karat specifically refers to the metal mix that is 58.3% gold and always come with a stamp that indicates its metal mixture 585 (meaning 58.5% gold).

+ What makes up 14k Gold Filled?
“Gold-filled” is a USA industry standard that legally requires 1/20th, or 5% pure gold by weight. It’s a strictly regulated process that involves pressure bonding multiple layers of solid 14k gold with extreme heat over a core of high quality metal (Jeweler's brass) resulting in a durable, quality gold product. The coat of gold is thick and with proper care it will not peel or flake like gold-plated (0.05% gold) product does. Gold-filled is much more valuable as filled literally has 100% more gold than gold plating. In addition to 14k solid gold, we also choose to work with 14k Gold-filled because it allows us to offer top-of-the-line quality at an affordable price.

+ What makes up Sterling Silver?
Pure silver, has actual silver content of 99.9%. Pure silver is too soft to use in jewelry making so it is commonly combined with other metals to increase hardness and to produce a much durable product. The most popular of these alloys is 925 sterling silver, which consists of 92.5 pure silver plus 7.5 percent copper. We're one of very few fine jewelers to work with high quality silver. Our sterling silver earrings are hypoallergenic and with proper care your pieces will be with you for years and years without tarnishing.

+ Diamond & Gemstones
We know every piece of jewelry can become a family heirloom. That is why we choose only the highest quality, ethical diamonds and gemstones for use in our designs.

Single-cut vs. Full-cut diamonds: Single-cut stones have only 16 facets, and full-cut diamonds have 57/58 facets with exceptional brilliance. The steps in producing a small, full-cut diamonds take extreme precision and years of experience. The beauty and splendor of full-cut diamonds can be cherished a lifetime—and many generations beyond. Learn More

White Diamonds: Full-cut, F/G color VS/SI clarity. Learn more 
Black Diamonds: Fancy black diamond
Gemstones: All natural select grade (some in extremely limited quantities due to rarity).

We meticulously hand select and match the pearl, genuine precious gemstones and diamonds for every piece in our collection. We partner with our producers to ensure that not only are our raw materials authentic origin, but also ethically sourced. All of our partners are small scale and family owned (just like us!). 

RETAIL STORE

+ Do you have a store I can visit?
We are online-only with no physical storefront or showroom location; it's a big part of who we are and what we're about. We avoid costly overheads, so that whatever you may purchase from us will be right in quality and price. Most of our items are made to order and some are produced in limited quantities, currently available through our website.

WARRANTIES

+ Does my order include a warranty?
We stand by our products and include a six-month warranty with every order. We will gladly repair or replace (same or comparable) defective items, at our option, within this period. Our warranty does not cover general wear & tear or lost stones. To initiate a repair, please include a photo, order number and a detailed description to contact us and we will be happy to assist you.

Please note final-sale, wire jewelry, silk items and products purchased elsewhere are not covered under this warranty.

ALTERATION SERVICE

Each bracelet/ necklace is custom made upon order to the size you select. If you didn't order the correct size, please contact us to arrange for an alteration* service. We offer minor alterations on sizing at a reasonable fee (labor cost for adjusting the length and material). Please contact us to further discuss the cost.

*Exclude silk items.


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+ Important Update Regarding COVID-19

As the current COVID-19 unfolds, our main priority is the health and safety of our community and our team.

New study suggests the virus can live on hard surfaces such as plastic and stainless steel for up to 72 hours and on cardboard for up to 24 hours.

For our customers, this means that by the time your jewelry arrives through standard shipping, any potential contamination could not survive, even if we took no extra precautions. The good thing about COVID-19 is that it does not require any unique cleaning chemicals to disinfect hands and surfaces. Good old-fashioned soap and water does the trick.

However, because we want to be extra cautious, we will be sanitizing all of our jewelry and any plastic packaging with a thorough wipe down with a 70% isopropyl alcohol solution to avoid any possibility of contamination before your piece is packaged and shipped.

What about after your package is shipped Our postal service members in the US generally wear gloves, but to be safe, we recommend immediately recycle or throw away the packaging and wash your hands with soap and water for at least 20 seconds or use an alcohol-based hand sanitizer.

We always appreciate feedback and suggestions. Please don’t hesitate to reach out to us at hello@littionary.com. Thank you for continuing to support our brand. 

MORE QUESTIONS?

We've got lots of answers – check out our Custom Care page or simply contact usMonday to Friday (excluding weekends and holidays).