FAQ


ORDERS

The holiday season is here! For orders needed by a specific date we always recommend order early, and allow extra time to receive your order.

+ When will my order ship?
Current production time: 2-3 business days.
Production time does not include transit (shipping) time.

*Special order items will be made for your order, please allow 2+ weeks production time before shipping. If you are interested in finding out more information about a specific style, please contact us and we will be happy to assist you.

+ Are orders processed on weekends?
Orders are processed Monday - Friday, excluding weekends and holidays. Orders received on weekends or holidays will begin processing the next business day.

+ Can I add multiple charms for my Personalized Necklace?
Absolutely! Here at LITTIONARY, we go that extra mile to help you customize your charm necklace! When adding additional charms with a charm necklace in the same order, please indicate if you'd like the charm attached to the necklace in the order, or separate. If not specified, each item will be packaged separately. Simply leave us a note in the “Special Instructions” box to request this service.

 + The item I want is on pre-order. What does this mean?
LITTIONARY features a pre-order option for select items. The pre-order items are available for advanced purchase. All pre-orders are fulfilled on the basis of first come, first served. LITTIONARY will inform you of any changes regarding your pre-order.

GIFTING

Each order is always beautifully wrapped ready for gifting! We ship multiple items in the same gift packaging.

If the items are being given as individual gifts - Please let us know in the 'Special Instructions' box available on the Shopping Cart page during check out if the item(s) you purchased need individual gift wrap or a personal message. We can also send gifts straight to a recipient, Just enter in the gift recipient's name and address in the 'shipping address' section during check out instead of your own.

+ Do you offer Gift Cards?

We do!

  • Choose how much you would like to give.
  • Add the recipient's name, email address and a personal message (optional).
  • The Gift Card will be emailed directly into your recipient’s inbox.

Sales tax will not be applied to Gift Card purchases. If other item is included in your order, tax will apply only to those items. LITTIONARY will not be responsible for lost or stolen Gift Cards. LITTIONARY Gift Cards are non refundable and cannot be transferred, exchanged or resold and cannot be redeemed for cash. Promotional codes and discounts cannot be applied to Gift Card purchases.

MATERIALS

+ What makes up 14k Gold?
We give the name “24kt” to pure gold. Pure gold is too soft for jewelry making so when gold is used in jewelry, other metals/alloys are always combined to give it strength and durability, resulting in 22K, 18K, 14K, 12K, and 10K gold. The mix of alloys (which ones and what percentages) used in each mixture determines the desired color and strength of the resulting gold. We only use real, solid 14-karat gold in our jewelry. We love working with 14 -karat gold, for the metal is beautiful but also durable for everyday wear. 14-karat specifically refers to the metal mix that is 58.3% gold and always come with a stamp that indicates its metal mixture 585 (meaning 58.5% gold).

+ What makes up 14k Gold Filled?
“Gold-filled” is a USA industry standard that legally requires 1/20th, or 5% pure gold by weight. It’s a strictly regulated process that involves pressure bonding multiple layers of solid 14k gold with extreme heat over a core of high quality metal (Jeweler's brass) resulting in a durable, quality gold product. The coat of gold is thick and with proper care it will not peel or flake like gold-plated (0.05% gold) product does. Gold-filled is much more valuable as filled literally has 100% more gold than gold plating. In addition to 14k solid gold, we also choose to work with 14k Gold-filled because it allows us to offer top-of-the-line quality at an affordable price.

+ What makes up Sterling Silver?
Pure silver, has actual silver content of 99.9%. Pure silver is too soft to use in jewelry making so it is commonly combined with other metals to increase hardness and to produce a much durable product. The most popular of these alloys is 925 sterling silver, which consists of 92.5 pure silver plus 7.5 percent copper. We're one of very few fine jewelers to work with high quality silver. Our sterling silver earrings are hypoallergenic and has the same premium luster look as platinum – with proper care your pieces will be with you for years and years without tarnishing.

+ Diamond & Gemstones
We know every piece of jewelry can become a family heirloom. That is why we choose only the highest quality, ethical diamonds and gemstones for use in our designs.

White Diamonds: G color VS+ clarity. Learn more about Diamond quality.
Black Diamonds: Fancy black diamond
Gemstones: All natural select grade (some in extremely limited quantities due to rarity).

We meticulously hand select and match the pearl, genuine precious gemstones and diamonds for every piece in our collection. We partner with our producers to ensure that not only are our raw materials are authentic origin, but also ethically sourced. All of our partners are small scale and family owned (just like us!). 

RETAIL STORE

+ Do you have a store I can visit?
We are online-only with no physical storefront or showroom location; it's a big part of who we are and what we're about. We avoid costly overheads, so that whatever you may purchase from us will be right in quality and price. Most of our items are made to order and some are produced in limited quantities, currently available through our website.

WARRANTIES

+ Does my order include a warranty?
We stand by our products and include a six-month warranty with every order. We will gladly repair or replace (same or comparable) defective items, at our option, within this period. Our warranty does not cover general wear & tear or lost stones. To initiate a repair, please include a photo, order number and a detailed description to contact us and we will be happy to assist you.

Please note final-sale, wire jewelry, silk items and products purchased elsewhere are not covered under this warranty.

ALTERATION SERVICE

Each bracelet/ necklace is custom made upon order to the size you select. If you didn't order the correct size, please contact us to arrange for an alteration* service. We offer minor alterations on sizing at a reasonable fee (labor cost for adjusting the length and material). Please contact us to further discuss the cost.

*Exclude silk items.

MORE QUESTIONS?

We've got lots of answers – check out our Custom Care page or simply contact us.
Monday to Friday (excluding weekends and holidays).