Refund policy
Returns
We love our products, and we hope you do too! If you are not completely satisfied with your purchase, you may contact us within 7 days of receipt for return or exchange. All items must be in original, new, and unworn condition in the original packaging. We will provide instructions and a Returns Authorization (RA) number. All items returned must have a RA number.
Request a Returns Authorization (RA) number.
Once you have been issued an RA#, please make sure that your item is returned as soon as possible - Return products must be shipped back to us within 14 days from the date the RA was issued to you.
A 15% restocking fee will apply for returns received after 14 days, and a store credit will be issued. No returns will be accepted after 21 days.
The following items cannot be returned or exchanged:
- Custom made items
- Personalized items
- Special order items
- Silk material
Please note shipping charges, including any fees such as customs duties and taxes, are non-refundable. A $5 fee applies to the return of all non-personalized bracelets and necklaces. Free outbound shipping does not apply to returned orders. If you received free shipping, $7.95 would be deducted from the refund total. Store credit will be issued for the full paid value of the item. Store credit is valid for one (1) year from the date of issue.
Exchanges
Discounted items are eligible for an exchange or online store credit within our return/exchange window. We will issue you a store credit via an E-Gift Card once the return has been received.